I ordered Superfast Fibre Unlimited and received a order confirmation email from BT saying my download speed would be 50mbps.
However, when I check the order under "MY BT", its shows the product name as "Superfast Fibre Essential Unlimited" with a download speed of 36mbps
Is this anything to worry about? I want what I ordered (50mbps) - has the wrong product been added to order?
enter your phone number and pot results remember delete number http://dslchecker.bt.com/adsl/adslchecker.welcome
this will show range of estimated speed
Thanks for replies - heres my adsl checker results:
Its a bit confusing that they put Fibre ESSENTIALS in the description on my order becuase essentials is usually a download limited product capped at 36mbps
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings Availability Date Premise environmentStatus
|VDSL Range A (Clean)||80||79||20||19||74.1||Available||--||--|
|VDSL Range B (Impacted)||80||78.2||20||19||68.9||Available||--||--|
|FTTP on Demand||330||30||--||Available||--||--|
|WBC ADSL 2+||Up to 13.5||--||11.5 to 15||Available||--||--|
|WBC ADSL 2+ Annex M||Up to 13.5||Up to 1.5||11.5 to 15||Available||--||--|
|ADSL Max||Up to 8||--||7 to 8||Available||--||--|
|WBC Fixed Rate||2||--||--||Available||--||--|
|Last Test Date||14-05-2018|
can you post the stats from your hub - hub manager then advanced settings then technical log information
it certainly looks from what you say that it is wrong package and should not be the 'essentials' package but superfast fibre unlimited package
try phoning options team on 0800800030 and see if they can sort it
The service hasnt been connected yet! Its due this Wednesday 13th. I'm currently still on ADSL2 with old provider.
Just noticed today that BT is advertising a new service on its website called Superfast Fibre Essential Unlimited 36mbps - this wasnt listed at all when I placed my order. I'm now going to wait and see what I get - dont want them to cancel the order at this stage becuase I'd lose my quidco referral etc.
However, as I definately ordered the 50mbps product and they've sent me an email confirming that, I shall call and complain if its the slower product.
I think you are probably right in getting the conenction up and running then complaining if wrong package
Hi @camelopardis Sorry you have been placed on the incorrect product.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
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Well my activation date has now been and gone (yesterday) but I've heard nothing. The order is still showing that the smart hub isnt even dispatched yet and I'm still on my old ADSL2 provider. I've contacted the mods asking for an update
did you complete the form by following the contact mod link? mods don't normally respond to a PM