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hsws
Contributor
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Message 1 of 5

Ordering new package

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Hi,

Previously I have been able to order super fast fibre 2, but that option is not available to me anymore.

Why would this be? Has my line been downgraded?

I hope you can help

H

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Ordering new package

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@hsws 

If you enter your BT phone number into this form, and then display the results after editing out your phone number, someone may be able to help.

https://www.broadbandchecker.btwholesale.com/#/ADSL

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hsws
Contributor
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Message 3 of 5

Re: Ordering new package

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Thank you, here is a copy of my results.

hsws_0-1602143234563.png

 

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Keith_Beddoe
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Message 4 of 5

Re: Ordering new package

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Your line is not capable of fibre 2 speeds, as you are only getting a 48Mbs connection speed according to the test results on the 30th September. BT would not take the order for fibre 2, if they cannot guarantee the minimum speed for that service.

As more users get connected to the cabinet, the expected connection speeds drop, due to crosstalk.

That would apply to all providers who use that cabinet.

 

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hsws
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Message 5 of 5

Re: Ordering new package

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Hi Keith, thanks very much that’s very interesting.

Much appreciated

H

 

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