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Simplyjarvis
Beginner
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Message 1 of 9

Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Hello,

I'm currently in the process of getting a new flat, however I discovered that the broadband speed available is very slow and ADSL only. But when I look at any of the other flats in the building, they show VDSL is available up to 80mb/s...

I used www.broadbandchecker.btwholesale.com and it shows my flat as being on a totally different exchange to all the others. 

Is this something I can get changed? Whats going on?

Thanks

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8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

I assume you mean you are on a different cab not the exchange   if that is the case then no you cannot change cabinet 

does the flat have an existing phone line?

was it your new address you used in the dslchecker?  can you post results



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Simplyjarvis
Beginner
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Message 3 of 9

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Yeah sorry I meant cabinet. I assume it has a phone line, I don't know the number of it yet. Yeah I used the new address:

Simplyjarvis_0-1605368749185.png

This is the one I'm getting ^

This is the flat next door:

Simplyjarvis_1-1605369003926.png

 

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imjolly
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Message 4 of 9

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

if your new flat is currently occupied then see if you can get phone number as that is most accurate way to find what is available



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pippincp
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Message 5 of 9

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Bit pointless posting them without the exchange and cab numbers.

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Simplyjarvis
Beginner
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Message 6 of 9

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

unfortunately its not, I've asked for the phoneline from the landlord, hopefully that will help

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Simplyjarvis
Beginner
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Message 7 of 9

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

sorry
Here is mine:

Simplyjarvis_1-1605369474090.png

 

Here is next doors:

Simplyjarvis_0-1605369466022.png

 

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pippincp
Sage
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Message 8 of 9

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Cab 162 is on the opposite side of Sutton Harbour and isn't FTTC enabled. You'll need to confirm you are on that cab when you get the phone number.

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Simplyjarvis
Beginner
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Message 9 of 9

Re: Other apartments in the building have VDSL, but the one I'm getting only has ADSL?

Just to add to this conversation, rang BT today, they saw the same issue, told me they'd raise a request as its just an error on the system because I should be able to get whatever out neighbours get if its in the same building. So fingers crossed 

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