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Badabings
Aspiring Contributor
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Message 1 of 2

PPOE timeout and smart hub showing amber light

Hello, hope you are all well.
For the last 2 hours or so, my BT Smart Hub has been showing a a steady amber light.
I went into the logs and it shows a PPOE error timeout since 12 midnight.
I tried turning it off and back on, but same thing with the amber light.
Also for some time now, the router seems to lose internet connection a few times a day.
But this now seems ‘constant’ and from looking at other community posts, it appears that this is an external problem at the exchange or something.
Please can a Mod assist me? Thank you.
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Oddius09
Aspiring Expert
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Message 2 of 2

Re: PPOE timeout and smart hub showing amber light

Tried a quiet line test 17070 option 2, any noise report as line fault.

Tried plugging into test socket, with the appropiate filter.

I had this issue recently turned out to be a lose connection at the telegraph pole.

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