I must stress that it is only between those times it happens. And has been going on for around 2 weeks.
Connection prior to this has been perfect. I know it is not an easy one to work out what is happening exactly it would be nice to know that this could be looked in to. Who should I contact?? - Live chat can not help as they are programmed with the script and are just robots (I know it is people but still behave like robots).