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Tatah
Beginner
505 Views
Message 1 of 2

Packet Loss/Latency fluctuations every 20-30 seconds

I have installed a new Smart Hub, had an engineer come check on the line and equipment and He could not find anything wrong. We are a heavy online gaming household and stability of the line is important, those packet losses and conection timeouts every 20-30 secs just make it unbareable. Im tired already of calling costumer service and getting a "Yes this willl fix this problem in a few hours" while I wait forever... I've had fibre for more than a year and never had this problem before. I was even suggested by the engineer to ask BT to get changed to a Fast Path Latency profile, but I checked and I already am on that one still same problem..

 

C:\Users\Tatah>ping google.com -n 50

Pinging google.com [2a00:1450:4009:801::200e] with 32 bytes of data:
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=14ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Request timed out.
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=11ms
Request timed out.
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Request timed out.
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=13ms
Reply from 2a00:1450:4009:801::200e: time=13ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=12ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=11ms
Reply from 2a00:1450:4009:801::200e: time=11ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=15ms
Request timed out.
Reply from 2a00:1450:4009:801::200e: time=11ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Request timed out.
Reply from 2a00:1450:4009:801::200e: time=12ms
Reply from 2a00:1450:4009:801::200e: time=10ms
Request timed out.
Reply from 2a00:1450:4009:801::200e: time=9ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Request timed out.
Reply from 2a00:1450:4009:801::200e: time=11ms
Reply from 2a00:1450:4009:801::200e: time=9ms
Request timed out.

Ping statistics for 2a00:1450:4009:801::200e:
Packets: Sent = 50, Received = 42, Lost = 8 (16% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 15ms, Average = 10ms

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1 REPLY 1
Tatah
Beginner
461 Views
Message 2 of 2

Re: Packet Loss/Latency fluctuations every 20-30 seconds

Anyone can help?

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