Packet Loss / Poor connection quality - BT network ROUTING PROBLEM?

[sixpointsix]

I'm getting issues on my routing - I'm on infinity 2 and since i've moved home (last sept.) my connection quality has been really poor, It's nigh impossible to do any gaming and streaming etc even youtube struggles at times. Surely this shoudn't be a case for bts highest package (excluding fttp)  I've ran tracert's and found i'm getting a lot of packet loss with the BT routing on their network.  I've rang numerous times and I just get the usual 'speed check' etc. and nothing actually resolves and I'm stuck with awful internet.

I'm on windows 10, using a bt home hub 6 (smart hub) and a wired connection.

Here are a few tracert's showing the loss.  

How do I go about resolving this issue? I'm so sick of getting nowhere and really dissapointed at the service.

Thanks in advance for any help

[sixpointsix]

Here is my router technical log.

Product name:

BT Hub 6A

Serial number:

+084319+NQ63288414

Firmware version:

SG4B1000B522

Firmware updated:

29-Apr-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

1 Days, 18 Hours 46 Minutes 45 Seconds

Data rate:

18.02 Mbps / 51.70 Mbps

Maximum data rate:

18139 / 61017

Noise margin:

6.1 dB / 5.8 dB

Line attenuation:

18.6 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

10529 MB Uploaded / 17872 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-CQFC

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-CQFC

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

88:A6:C6:13:28:3B

Software variant:

-

Boot loader:

7.33.1

[sixpointsix]

Anyone able to help me at all? BT?