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NotIdeal
Beginner
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Message 1 of 27

Packet loss / routing issue.

As title says, I'm getting a lot of packet loss on my connection.  I've run pingplotter to take a look at where I'm being routed through and it seems to be an issue going into London.

 

Obviously this makes any form of online gaming impossible (~70% packet loss).

 

Any idea what is causing this?  My connection has been roughly okay since inception, albeit very slow compared to what I'm used to (ex. Virgin Customer, and BT Infinity is the only "decent" speed I can get where I've moved to, currently).

 

https://db-ip.com/31.55.187.177

https://db-ip.com/31.55.187.181

 

Related IPs of where the packet loss is occuring, it's not a local exchange issue from what I can see.

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26 REPLIES 26
ChrisFWood
Aspiring Contributor
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Message 2 of 27

Re: Packet loss / routing issue.

Just had the same problem, tried to reported it and gave up (it is back working anyway), they don't get the problem is not at my end.

 

My router (not a home hub) give me all the information about the line all okay.

My router can ping gateway 1 i.e. the first hop to BTs equipment.

My router can't ping beyond that reliably.

 

Can the support line get the problem is not at my end no, they have to test the line then as I am not using the junk that is known as a home hub I get told to contact the manufacturer as they can't support that.  Back up a moment the issue was beyond the first gateway that is BT hardware and network land.

 

Best of luck if you are not back working yet.

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Distinguished Sage
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Message 3 of 27

Re: Packet loss / routing issue.

can you both please post tracerts using windows command prompt to BBC,co,uk
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NotIdeal
Beginner
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Message 4 of 27

Re: Packet loss / routing issue.

TraceRT times out, easier to show you this, so you can see the amount of packet loss occuring.

 

www.twitter.com.png

 

www.google.com.png

 

 

www.bbc.co.uk.png

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Distinguished Sage
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Message 5 of 27

Re: Packet loss / routing issue.

tracert will time out as several points are set not to respond to pings can you please post as requested
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ChrisFWood
Aspiring Contributor
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Message 6 of 27

Re: Packet loss / routing issue.

Bit pointless as I am back up and running

 

Trace through WAN1.
traceroute to 212.58.246.90, 30 hops max through WAN1 protocol ICMP
  1  213.120.155.224       10 ms
  2  213.120.155.142       10 ms
  3  212.140.235.90        10 ms
  4  31.55.164.225         10 ms
  5  31.55.164.109         10 ms
  6  109.159.248.224       10 ms
  7  109.159.252.206       20 ms
  8  109.159.254.201       20 ms
  9  194.74.65.42          20 ms
 10 Request timed out.     *
 11  132.185.254.93        20 ms
 12  132.185.255.165       20 ms
 13  212.58.246.90         20 ms
Trace complete.


traceroute to www.google.com, 30 hops max through protocol ICMP
  1 2001:470:1F08:904::1  30 ms
  2 2001:470:0:67::1      20 ms
  3 2001:7F8:17::3B41:1   20 ms
  4 2001:4860:0:1::1055   20 ms
  5 2001:4860:0:1::1757   20 ms
  6 2A00:1450:4009:80F::2004  20 ms
Trace complete.

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NotIdeal
Beginner
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Message 7 of 27

Re: Packet loss / routing issue.

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  router.Belkin [192.168.2.1]
  2     2 ms     2 ms     1 ms  BTHUB5 [192.168.1.254]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    17 ms    17 ms    17 ms  31.55.187.184
  6    17 ms    17 ms    17 ms  core2-hu0-8-0-1.southbank.ukcore.bt.net [195.99.127.184]
  7    17 ms    17 ms    17 ms  peer2-et-10-1-0.telehouse.ukcore.bt.net [195.99.127.7]
  8    21 ms    17 ms    17 ms  194.74.65.42
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    18 ms    18 ms    18 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 12    26 ms    19 ms    18 ms  132.185.255.148
 13    18 ms    17 ms    17 ms  212.58.244.22

Trace complete.

 

Doesn't show the complete picture, refer to pingplotter to see what I mean by this (hop 4)

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Distinguished Sage
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Message 8 of 27

Re: Packet loss / routing issue.

@NotIdeal

hops 3&4 are set not to respond to pings also why are you using a belkin router and a home hub a very unusual connection method
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ChrisFWood
Aspiring Contributor
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Message 9 of 27

Re: Packet loss / routing issue.

I would guess that the home hub does not meet the internal needs of the user as it offers no real control.  Same reason I am using a draytek router and a cisco access point.

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Distinguished Sage
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Message 10 of 27

Re: Packet loss / routing issue.

just a little unusual as it is normally one or the other used
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