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danj122
Aspiring Contributor
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Message 1 of 28

Paid for BT Infinity speed upgrade and am still on old speed

Hi - this is a crosspost from the other forum. Link to my post below:

 

https://community.bt.com/t5/Bills-Packages/Charged-activation-fee-for-renewing-BT-Infinity/m-p/18016...

 

At the recent price increase I chose to pay £3.50 extra per month for a new homehub plus an upgrade of speed from 52mbit to 76mbit.

 

Over a month later my speed has not increased and speed checkers say that I should be able to receive 76mbit (see screenshot)

 

Capture.JPG

 

Please can somebody advise whether this upgrade has actually gone through and if not why?

Regards

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27 REPLIES 27
Distinguished Sage
Distinguished Sage
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Message 2 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Which BT home hub do you have?

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

can you post the stats from your router please

 

if checker working can you enter phone number and post results  http://dslchecker.bt.com/adsl/adslchecker.welcome

 

just tried and checker still down



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danj122
Aspiring Contributor
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Message 4 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Hi Keith,

 

This is the result:

 

Capture.JPG

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danj122
Aspiring Contributor
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Message 5 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

I am not sure how to post results from router and not currently at home. Can you please let me know how I do this and I will post it as soon as I am home

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Distinguished Sage
Distinguished Sage
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Message 6 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Is it a home hub 6 (smart hub that you have) ?

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danj122
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Message 7 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Yes

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Distinguished Sage
Distinguished Sage
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Message 8 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

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Distinguished Sage
Distinguished Sage
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Message 9 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

just go to hub manager then advanced settings then technical log



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danj122
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Message 10 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

1.PNG

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