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Distinguished Sage
Distinguished Sage
242 Views
Message 21 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Did you try the option team as they are uk based and may well be able to sort things out for you



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danj122
Aspiring Contributor
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Message 22 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Which number is that please? I will give them a try

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Distinguished Sage
Distinguished Sage
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Message 23 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

The one I posted already 0800800030



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danj122
Aspiring Contributor
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Message 24 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

any chance a mod could contact me to resolve this?

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Moderator
Moderator
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Message 25 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Hi @danj122,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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danj122
Aspiring Contributor
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Message 26 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Ok thankyou, I have done this. Look forward to your response

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danj122
Aspiring Contributor
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Message 27 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Hi PaddyB any update on this please? 

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Distinguished Sage
Distinguished Sage
144 Views
Message 28 of 28

Re: Paid for BT Infinity speed upgrade and am still on old speed

Under ideal conditions, the moderators can normally deal within 48 hours, but they are running a bit behind at the moment as they are only a small team based in the UK. They will however take full ownership until any issues are resolved. They are a very good team.

 

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