Did you try the option team as they are uk based and may well be able to sort things out for you
The one I posted already 0800800030
I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?
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Ok thankyou, I have done this. Look forward to your response
Under ideal conditions, the moderators can normally deal within 48 hours, but they are running a bit behind at the moment as they are only a small team based in the UK. They will however take full ownership until any issues are resolved. They are a very good team.