Welcome to the community and thanks for your post!
Sorry that you're having problems using your Parental Control service and your broadband extras. I appreciate the time you have spent trying to get this sorted out and I regret that it's taking so long
As you feel like you aren't making progress in getting this sorted we will be happy to pick this up for you from here to check what's causing the hold up. Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
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No, nothing else you need do once you've submitted the form. A mod will contact you directly once your form gets to the top of the pile.