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Distinguished Sage
Distinguished Sage
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Message 11 of 14

Re: Passing the buck

your stats are ok with as you say uptime of 2+ days and connection speed of 44mb on a 47mb attainable

can you enter your phone number and post results  remeber delete number  https://www.btwholesale.com/includes/adsl/main.html

this will show  estimated connection speed range



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Rotarua674
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Message 12 of 14

Re: Passing the buck

Thanks for replying.  The speeds aren't the issue.  Most of the time we get a good 39/7 Mbps service.  It's the periods when we suddenly get 0 Mbps download but with a bluelight on the router that we're trying to fix.  Thanks again

Here's the screenshot
Screenshot 2018-10-03 at 09.54.06.png

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Distinguished Sage
Distinguished Sage
122 Views
Message 13 of 14

Re: Passing the buck

have you checked when your problem happens to see if any noise on the line?  is it possible there is something in your home that is causing interference possibly switching on/off at the times it happens

if factory reset didn't fix it or a new hub then maybe try the tplink router



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Rotarua674
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Message 14 of 14

Re: Passing the buck

Thanks again.  No noise on the line and home installation checked by Openreach.  Also Openreach REIN check returned no problem.  Our own electrician checked wiring and devices etc.

I will try the router idea.

Thanks again.

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