Had BT Infinity 2 installed recently, a new line was NOT needed upon installation. We're recieving the below stats(attached pictures) on this line despite paying for Infinity 2. The results are the same at all times during the day/night, and were tested using a wired connection, as well as using the test socket on the faceplate.
Product name: BT Hub 6A Serial number: +084317+NQ62374169 Firmware version: SG4B100021F4 Firmware updated: 22/06/16 Board version: 1.0 Gui version: 1.28.3 DSL uptime: 0 Days, 3 Hours 30 Minutes 0 Seconds Data rate: 19.35 kbps / 47.73 kbps Maximum data rate: 19353 / 47621 Noise margin: 6 / 6.3 Line attenuation: 13 Signal attenuation: VPI / VCI: 0/38 Modulation: G_993_2_ANNEX_B Latency type: Fast Path
As you can see we're well below the guarenteed speed, as well as the speed for both range A and B on above.
Assuming theres nothing we can do from this end but it's down to BT?
I am having the same issue and I am awaiting a reply from the complaints department (tried the online customer support and they couldn't help me and then sat waiting on the phone for ages for someone to actually answer - gave up in the end)....
We've now noticed that we have a 3M Waterproof Telephone or Data Cable Joint connected across the length of cable running from our premises. The wires inside are thrown together, and both come out the same side of the joint. Is this likely to be causing the issue?