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torque57
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Message 11 of 16

Re: Peak time congestion - fault dragging on

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1258.png

Daytime speed test above, at 12:58. That's actually worse than expected given the time of day. I'll post again later with an evening result as requested.

 

Thanks!

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torque57
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Message 12 of 16

Re: Peak time congestion - fault dragging on

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And here's a peak time result, at 23:43

2343.png

Hope that's OK!

 

Thanks

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Moderator
Moderator
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Message 13 of 16

Re: Peak time congestion - fault dragging on

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Hi @torque57 Thanks for completing that speed test as requested by @PaddyB and he will be in touch with you later today when he is in the office.

 

Thanks

John

 

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Moderator
Moderator
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Message 14 of 16

Re: Peak time congestion - fault dragging on

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Hi @torque57,

 

Thank you for taking my call. BT Wholesale have identified congestion on the network affecting your connection. They're making a few changes that should improve things. You should start to notice an improvement over the next 48 hours. I'll give you a call again on Friday to see how the connection is preforming.

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 15 of 16

Re: Peak time congestion - fault dragging on

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Hi @torque57,

 

I've ran a few checks on your line and can see that Wholesale have switched your connection over to a less congested circuit. How are things with your connection, have you noticed and improvement? If you're still facing the slowdown, please can you run the BT Speed test? You'll need to run the "Further Diagnostics" once the first test completes.

 

Once you have run that test, please post back the results.

 

Thanks

 

PaddyB

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torque57
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Message 16 of 16

Re: Peak time congestion - fault dragging on

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As far as I can tell it seems perfect now - thanks very much for your support!

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