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McGrath1982
Expert
1,164 Views
Message 1 of 18

Peaktime throughput speed less than half minimum speed guarantee.

So coming across a post yesterday about throughput speeds in the evening with pocket loss. I'm also going through the same issues. I do a lot of online gaming and play Fortnite "yes I know lol" you get a in game tool that lets you see your connection. For the past 3 weeks in the evening my speeds go from around 71Mbps to anything from 22-40Mbps but the packet loss is unbearable and I can see 15 to 30% at time with red lines from the in game tool available. My PS4 Pro and iMac are hard wired through ethernet. They are the only things connected by Ethernet. Other devices are over WiFi. I had a Openreach person out last week and he confirmed that something was going on and could see the speeds in the low speeds in the evening from what I showed him. He looked over everything in my house but didn't find anything wrong. He also put a new master socket in MK4 5c but went away asking me to keep an eye on things over the coming days. @imjolly asked me to post some info of my own so hopefully this can get looked in to more.

 

Hub Stats

Product code:Smart Hub 2
 

 

Serial number:+091298+1850005125
 

 

Firmware version:v0.17.01.12312-BT
 

 

Firmware updated:Sun Jun 21 05:39:53 2020
 

 

Board version:R01
 

 

GUI version:1.56 15_02_2019
 

 

DSL uptime:5 days,06 Hours14 Mins45 Secs
 

 

Data rate:20 Mbps / 79.999 Mbps
 

 

Maximum data rate:25.832 Mbps / 91.478 Mbps
 

 

Noise margin:9.5 / 5.8
 

 

Line attenuation:6.9 / 13.5
 

 

Signal attenuation:6.9 / 16.1
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:16.1 GB Uploaded / 320.0 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BT-6JA25Q
 

 

2.4 GHz wireless channel:Smart (Channel6)
 

 

5 GHz wireless network name:BT-6JA25Q
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2 (Recommended)
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:44:FE:3B:C9:3A:D6
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
 

 

I can't put my phone number in to the dslchecker as I was on the digital voice trial for over the last 12 months. Ever since then I've not been able to use my phone number.  All I get is there is no data available for this number etc but my address checker is this.

 

Screenshot 2020-08-24 at 16.13.23.png

 

 

 

 

 

 

 

Some speed tests of speeds I'm getting in the evening.

 

Screenshot 2020-08-24 at 15.55.30.png

 

 

 

 

 

 

 

 

 

 

 

Screenshot 2020-08-24 at 15.56.11.png

 

 

 

 

 

 

 

 

 

 

 

Normal speeds in the day.

 

Screenshot 2020-08-24 at 15.58.20.png

 

 

 

 

 

 

 

 

 

 

 

Screenshot 2020-08-24 at 16.19.20.png

 

 

 

 

 

 

 

 

 

 

 

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Screenshot 2020-08-24 at 16.23.16.jpg

 

 

 

 

 

 

 

 

 

 

 

Thank you for taking the time to look over my post have a great day Michael.

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17 REPLIES 17
imjolly
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Message 2 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

As peak time now can your run btspeedtester with Ethernet and post results please

https://speedtest.btwholesale.com/



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McGrath1982
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Message 3 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

Speeds are fine at the moment It's normally after 8-8:30pm when things go downhill. One thing I would say that bt wholesale speed checker always gives me higher speeds that I don't have as I just did one just now and said 219Mbps and 18Mbps even thou I'm on FTTC and only get 80Mbps. I've screenshot one from just now.Screenshot 2020-08-24 at 19.09.28.png

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McGrath1982
Expert
1,105 Views
Message 4 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

Right so it's now after 9pm and I've been gaming for over a hour now with the packet loss now coming in the evening and reduced speed. Kids in bed me and the wife down stairs. This is a screen shot of the in game tool in Fortnite from my PS4.

 

Screenshot 2020-08-24 at 21.14.11.png

 

 

 

 

 

 

 

 

 

 

Screenshot 2020-08-24 at 19.23.18.png

 

 

 

 

 

 

 

 

 

 

Screenshot 2020-08-24 at 19.26.42.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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imjolly
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Message 5 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

It's an odd one as normally you expect peak time congestion to happen more 5/6pm and go on until 10/11pm and then speeds return to normal.  Is it possible that there could be something running in the background which could be causing the slower speed but not starting until 9pm



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McGrath1982
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Message 6 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

I've only got 2 devices connected to the Hub by ethernet my PS4 Pro and my iMac. I've only then got my iPhone and my wife's iPhone and main Sky Q box in the living room that's it. All other kids devices are off because they are in bed.  

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scottrc
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Message 7 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

Yeah for me also the times that are the worst is 8 to 10pm.

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imjolly
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Message 8 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

@McGrath1982 

I have asked mods to take a look and see if any congestion shown for your cab



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PaddyB
Moderator
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Message 9 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

Hi @McGrath1982,

Thank you for posting and welcome to the Community. If you send me your details, I'll be able to run a few checks on your line. I'll also be able to check for any congestion on the network.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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McGrath1982
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Message 10 of 18

Re: Peaktime throughput speed less than half minimum speed guarantee.

Right so it's now happening in the day as well now. Playing some online games and getting packet loss in STW in Fortnite and getting reduced speeds also.

 

Screenshot 2020-08-25 at 13.03.06.jpg

 

 

 

 

 

 

 

 

 

 

 

 

Screenshot 2020-08-25 at 13.01.54.jpg

 

 

 

 

 

 

 

 

 

Screenshot 2020-08-25 at 13.00.02.jpg

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