cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Recognised Expert
673 Views
Message 1 of 50

Persisten disconnects

Hi @RobbieMac & @PaddyB,

Further to my last complaint on this subject :-

https://community.bt.com/t5/BT-Fibre-broadband/Persistent-disconnects/td-p/1903288/page/5

Ever since then I have continued to suffer daily, or more, disconnects.  It has not escaped my notice that the mods are providing assitance for some people that are only getting disconnects every 2 or 3 days.  Since the vast majority of my disconnects are at night I have not complained again - TILL NOW !

Today I have suffered 3 disconnects, one of which was during a session with HMRC that then required the complicated log-in process for a second time, which left me furious.

So I can I beg you to investigate again please ?

 

0 Ratings
Reply
49 REPLIES 49
Highlighted
Sage
659 Views
Message 2 of 50

Re: Persisten disconnects

According to the thread you refer to everything was acceptable.2019-05-02 16_55_45-Solved_ Persistent disconnects - Page 5 - BT Community.png

0 Ratings
Reply
Highlighted
Recognised Expert
654 Views
Message 3 of 50

Re: Persisten disconnects


@pippincpwrote:

According to the thread you refer to everything was acceptable.2019-05-02 16_55_45-Solved_ Persistent disconnects - Page 5 - BT Community.png


Hi @pippincp ,

It was at the time I posted that, 14 days between disconnects was totally acceptable.

However, things have got worse again hence my request for the mods to investigate.

0 Ratings
Reply
Highlighted
Sage
643 Views
Message 4 of 50

Re: Persisten disconnects

Fair enough so it is a new fault, you know the drill.

Router stats, test socket and quiet line test.

0 Ratings
Reply
Highlighted
Recognised Expert
636 Views
Message 5 of 50

Re: Persisten disconnects


@pippincpwrote:

Fair enough so it is a new fault, you know the drill.

Router stats, test socket and quiet line test.


I hear what you say but is hardly a NEW fault, it is a fault I have lived with for over 10 months.

 

0 Ratings
Reply
Highlighted
Recognised Expert
608 Views
Message 6 of 50

Re: Persisten disconnects


@pippincpwrote:

Fair enough so it is a new fault, you know the drill.

Router stats, test socket and quiet line test.


Hi @pippincp ,

Router stats :-

HUB LOG 190503.JPG

Quiet line test is silent.

Can't use test socket.

Since posting here yesterday I have lost connection 4 times.  2 showed in the hub stats as the router disconnected but I don't know what caused the other 2 as there is nothing in the log and the router remained blue.

Hope this helps you and the mods.

0 Ratings
Reply
Highlighted
Sage
604 Views
Message 7 of 50

Re: Persisten disconnects

The router stats would be more helpful than the status page.

0 Ratings
Reply
Highlighted
Recognised Expert
593 Views
Message 8 of 50

Re: Persisten disconnects

Hi @pippincp ,

Sorry about that.  Is this what you want :-

HUB STATS 190503.JPG

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
592 Views
Message 9 of 50

Re: Persisten disconnects

why can't you use test socket   I checked back though old posts but couldn't find the reason you are unable to use test socket



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Recognised Expert
586 Views
Message 10 of 50

Re: Persisten disconnects


@imjollywrote:

why can't you use test socket   I checked back though old posts but couldn't find the reason you are unable to use test socket


Hi @pippincp ,

When I had problems, I think it was last May/June, the last engineer went through everything with a fine toothed comb and moved the master socket to the hall, mainly so the engineers had better access.  He then made a coonection through the wall to where the old master socket was and where the router is located, see picture below :-

PIPPINCP 190503.JPG

0 Ratings
Reply