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pompey1898
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Message 41 of 50

Re: Persisten disconnects


@imjollywrote:

@pompey1898 

your package has not change just the DLM has eventually taken action with all resets and now banded your connection


Hi @imjolly ,

OK so the drop to 40Mbps is banding but the drop from 80/20 to 55/10 was an effort on @StephanieG 's part to see if it overcame the disconnects.  As per my earlier post, as this did not work, I would like this reversing.

Hi @NeilO ,

Thanks for the PM which I have replied to.

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Message 42 of 50

Re: Persisten disconnects

@pompey1898 

I must be missing something if you want to go back to 80/20mb package as from the stats you post you cant even get the superfast 1 max of 55/10mb so why waste money?



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pompey1898
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Message 43 of 50

Re: Persisten disconnects

Hi @imjolly ,

I can't expect you to read, let alone remember, every post so here is what I posted at message at message 43 :-

Hi @StephanieG ,

Since you moved me down to a 55/10 package failed to cure the disconnections issue can you move me back to the 80/20 package I was on please. 

I know I can’t take advantage of that at the moment but Openreach have laid fibre to the village in readiness for us to get FTTP.

When I recontracted back in March I was offered, with strong encouragement, to take the offer of Superfast 2 at a price lower than I was paying for Superfast 1.  What I don't want when, or if, FTTP becomes available is to be asked to pay more for Superfast 2. 

Does that make sense ?

At the end of the day all I want is for BT to honour its "KEEP CONNECTED" at the 45Mbps I used to get.

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Message 44 of 50

Re: Persisten disconnects

if you were offered superfast 2 at same or cheaper than superfast 1 then I can understand the change to get cheaper cost although speed was not going to improve  however if you still have cheaper cost then don't see moving back to superfast 2 will make any difference to you

interested to see if you do actually get FTTP



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Message 45 of 50

Re: Persisten disconnects

Hi @pompey1898,

Thank you for sending in your details. I've checked the details of your account and it showing that you're still on the 80/20 service. I can see the @StephanieG  has been helping you with your case. She is out of the office at the moment and will be back in on Friday. I've asked her to follow up with you then.

Thanks

PaddyB

 

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pompey1898
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Message 46 of 50

Re: Persisten disconnects


@PaddyBwrote:

Hi @pompey1898,

Thank you for sending in your details. I've checked the details of your account and it showing that you're still on the 80/20 service. I can see the @StephanieG  has been helping you with your case. She is out of the office at the moment and will be back in on Friday. I've asked her to follow up with you then.

Thanks

PaddyB

 


If you check the stats that I posted you will see that the Upstream IP Profile is 10Mbps confirming that @StephanieG arranged that move and as requested I would like that reversed please.

Also for the record I suffered 3 disconnections in about 3 hours this morning.  Router remained blue throughout though.

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Message 47 of 50

Re: Persisten disconnects

If router colour remained blue that suggests the internet connection did not drop so what does the dsl uptime show in the hub stats?



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pompey1898
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Message 48 of 50

Re: Persisten disconnects


@imjollywrote:

If router colour remained blue that suggests the internet connection did not drop so what does the dsl uptime show in the hub stats?


Network uptime: 1 days,14 Hours 43 Mins

However, 3 times this morning I had a message "no internet connection".

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Message 49 of 50

Re: Persisten disconnects

with that connection time there is something odd with the disconnections you had this morning as router showing it did not drop internet connection during that time



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pompey1898
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Message 50 of 50

Re: Persisten disconnects


@imjollywrote:

with that connection time there is something odd with the disconnections you had this morning as router showing it did not drop internet connection during that time


The whole b****y issue seems more than odd to me !!

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