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Distinguished Guru
Distinguished Guru
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Message 11 of 50

Re: Persisten disconnects

I think youu were answering @imjolly 

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pompey1898
Expert
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Message 12 of 50

Re: Persisten disconnects

Whoever I was answering, the answer is still the same.

I'm really hoping one of the mods will pick this up.

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DiggerOfTrenches
Contributor
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Message 13 of 50

Re: Persisten disconnects

If you are able to submit some detailed router logs then I may be able to help. I need logs with WAN PPP IP and TR69 selected. This will remove the dross from the logs and make them easier to read. So event log select category top right select WAN ... and post result with DSL disconnected at the top.
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pompey1898
Expert
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Message 14 of 50

Re: Persisten disconnects


@DiggerOfTrencheswrote:
If you are able to submit some detailed router logs then I may be able to help. I need logs with WAN PPP IP and TR69 selected. This will remove the dross from the logs and make them easier to read. So event log select category top right select WAN ... and post result with DSL disconnected at the top.

Hi @DiggerOfTrenches ,

Edit : I tried doing this but got the message "Message cannot exceed 20,000 characters." so trying again with much less data.  Tried a third time with just one day.  Still won't work.  So tried a screenshot.

Thanks for your offer to fix this.  Hopefully these are the logs you are looking for :-

digger.JPG

 

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DiggerOfTrenches
Contributor
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Message 15 of 50

Re: Persisten disconnects

Looks like a line fault but need TR69 data as well.
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DiggerOfTrenches
Contributor
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Message 16 of 50

Re: Persisten disconnects

Have you been keeping an eye on your SNR noise margins?
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Moderator
Moderator
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Message 17 of 50

Re: Persisten disconnects

Hi @pompey1898  and thanks for posting.

 

I'm really sorry to hear the connection problem hasn't been sorted. As @DiggerOfTrenches  has mentioned are there any problems with the line? Have you tried the quiet line test on 17070 option 2?

 

Cheers

 

David

Community ModeratorDaveM
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pompey1898
Expert
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Message 18 of 50

Re: Persisten disconnects

Hi @DavidM ,

I did say that the quiet line test is silent in an earlier post.

Hi @DiggerOfTrenches ,

Noise margin went up from ~3dB to ~6dB when the fix was made way back but has remained therabouts ever since.

I never knew TR69 was there, I had only been directed to WAN.  Here are the TR69 results for as much as I could squeze on a page :-

TR69.JPG

 

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DiggerOfTrenches
Contributor
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Message 19 of 50

Re: Persisten disconnects

Thanks
Line fault or R.E.I.N. Any patters in the times?
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pompey1898
Expert
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Message 20 of 50

Re: Persisten disconnects


@DiggerOfTrencheswrote:
Thanks
Line fault or R.E.I.N. Any patters in the times?

The majority of the disconnections are early morning but there are plenty more that are totally random.

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