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DiggerOfTrenches
Contributor
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Message 21 of 50

Re: Persisten disconnects

The 3:30-5:30am ones I generally ignore.

My boiler used to dip 1dB SNR as it fired up each time. So I fixed that.

A seemingly random pattern. Only 6am-11pm but random.

Think Fly Zapper type thoughts.

The TR69 and other logs will help you identify drops into different classes/causes.

boot.png
This is an example of an order from HQ to reboot.

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Moderator
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Message 22 of 50

Re: Persisten disconnects

Hi @pompey1898 ,

 

I'm really sorry it's taken me so long to get back to you. I'd like to take a closer look at this for you, hopefully we can get it sorted.  I've sent you a Private message explaining how you can contact the forum moderation team.


Check here: https://community.bt.com/t5/notes/privatenotespage

 

Cheers

 

David

Community ModeratorDaveM
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pompey1898
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Message 23 of 50

Re: Persisten disconnects

Hi @DavidM ,

Many thanks for the response.  PM replied to as you requested

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pompey1898
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Message 24 of 50

Re: Persisten disconnects


@DavidMwrote:

Hi @pompey1898 ,

 

I'm really sorry it's taken me so long to get back to you. I'd like to take a closer look at this for you, hopefully we can get it sorted.  I've sent you a Private message explaining how you can contact the forum moderation team.


Check here: https://community.bt.com/t5/notes/privatenotespage

 

Cheers

 

David


Hi @DavidM ,

I replied to your PM on 8-5-19 but have not heard anything more as yet ?

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Moderator
Moderator
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Message 25 of 50

Re: Persisten disconnects

Hi @pompey1898  sorry you have not been contacted back yet. As @DavidM  is not in the office please can you reply to the PM I've just sent you and I'll chase this up for you.

thanks
John

Community ModeratorJohnC
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pompey1898
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Message 26 of 50

Re: Persisten disconnects

Hi @JohnC2

I have sent you a copy of my PM reply sent to @DavidM .

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Moderator
Moderator
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Message 27 of 50

Re: Persisten disconnects

Hi @pompey1898  thanks for that and I can see that your reply to me is in our queue this time. Apologies about your reply not been picked up.

Cheers
John   

Community ModeratorJohnC
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pompey1898
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Message 28 of 50

Re: Persisten disconnects

Just an update for the record.

Spoke with on 21-5 and she arranged to have me moved from an 80/20 package to a 55/10 package in the hope that this would overcome the disconnections. I was only put on the 80/20 by sales when I renegotiated a new package even though we both knew my line would not support those speeds. See:-

BTW 190523.JPG

So far it has not worked as I still had a disconnection this morning

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pompey1898
Expert
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Message 29 of 50

Re: Persisten disconnects

Just for the record I had at least one disconnection on 24 & 25-5 but none since then.

StephG rang today and will ring again on Sunday.

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Community Manager
Community Manager
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Message 30 of 50

Re: Persisten disconnects

Hi @pompey1898 

Thanks for the update. So far so good, however I'm still due to catch up with you on Sunday so let's see how it goes then 🙂

Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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