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pompey1898
Expert
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Message 31 of 50

Re: Persisten disconnects


@StephanieGwrote:

Hi @pompey1898 

Thanks for the update. So far so good, however I'm still due to catch up with you on Sunday so let's see how it goes then 🙂

Thanks


So far, not very good.  I had a disconnection at 22:03 yesterday

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pompey1898
Expert
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Message 32 of 50

Re: Persisten disconnects

Hi @StephanieG ,

Just for the record I had a disconnection at 23:14 yesterday.

Speed test result :-

BTW 190531.JPG

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pompey1898
Expert
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Message 33 of 50

Re: Persisten disconnects

Most disappointing that for the third time in nearly a year BT are unwilling, or unable, to fix these daily disconnects. 

Do the CL's and Gurus think I should consider raising the issue with the ombudsman ?

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Distinguished Sage
Distinguished Sage
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Message 34 of 50

Re: Persisten disconnects

from all your posts on the subject BT Retail appear to have arranged numerous openreach visits to try and solve your problem but any solution appears short lived.  I think the best you will get is the ability to leave your BT contract without penalty  up to you about ombudsman



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pompey1898
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Message 35 of 50

Re: Persisten disconnects


@imjollywrote:

from all your posts on the subject BT Retail appear to have arranged numerous openreach visits to try and solve your problem but any solution appears short lived.  I think the best you will get is the ability to leave your BT contract without penalty  up to you about ombudsman


Hi @imjolly ,

Thanks for your reply and suggestion.

I have not had numerous Openreach visits, if I remember correctly it was one.

@StephanieGDid not offer the ability to leave penalty free.  Assuming the problem is caused by a line problem, that would move with me would it not ?

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Distinguished Sage
Distinguished Sage
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Message 36 of 50

Re: Persisten disconnects

If it is a line problem then it will follow you whichever ISP you choose apart from virgin

you could always ask @StephanieG  if you can leave penalty free and see what she says



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pompey1898
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Message 37 of 50

Re: Persisten disconnects

Hi @StephanieG ,

Since you moved me down to a 55/10 package failed to cure the disconnections issue can you move me back to the 80/20 package I was on please. 

I know I can’t take advantage of that at the moment but Openreach have laid fibre to the village in readiness for us to get FTTP.

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pompey1898
Expert
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Message 38 of 50

Re: Persisten disconnects

Hi @StephanieG &@imjolly  ,

Further to my last post I have looked further into my connection, so what do you make of the following please ?

My Downstream speed has dropped to 40Mbps.  Have I been banded or reduced to a 40/10 package ?

Also my IP Profile is now 88% of my Downstream speed where it used to be at 92%.  What does this indicate ?

Stats & speed test results as follows :-

BT STATS 190610.JPG

BTW 190610.JPG

 

 

 

 

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Moderator
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Message 39 of 50

Re: Persisten disconnects

Hi @pompey1898 thanks for posting, @StephanieG is not in the office this week so I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to take a look.

Community ModeratorNeilO
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Distinguished Sage
Distinguished Sage
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Message 40 of 50

Re: Persisten disconnects

@pompey1898 

your package has not change just the DLM has eventually taken action with all resets and now banded your connection



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