An update to my previous post here as that was marked solved :-
The disconnects keep happening but are now intruding into the working day. As I am intending to upgrade to a UHD TV I am concerned that these disconnects will obviously cause interruptions to both live and recorded programmes.
I raised a complaint with BT. Someone rang back and left a message to say a fault had been found and was reported to the relevant team who would then get back to me. However, I have just checked online and the fault is marked as fixed. In clicking on the link to say it is not I just keep being sent round & round the loop.
I have a spreadsheet detailing the disconnections but can't see how to upload it.
Any suggesting please ?
Solved! Go to Solution.
with that many drop in connection you certainly have a line/connection problem and need engineer visit looks really odd that down noise margin always shows as zero
Was there anything in the events ( i.e. that in black text ) leading to the link up that might indicate what is causing the disconnections ?
They were exactly the same for all the disconnections in red.
There were 3 OR vans in the village today but I did not get the opportunity to speak to any of the engineers. I was hoping they might have been working on my fault. If they were, they failed, as I had another disconnect at 16:32 today.
This was the the first, or maybe the second, that I was aware of in real time hence I was able to check that the phone was silent.
Like so many on here, I am getting nowhere with BT.
Despite having had both a complaint and incident reference on Sunday, and sending a chaser email after the 3 days, I have still not heard anything. Clicking on tracking the fault just keeps going round in circles with the log-in page.
If I can't get a response by Monday might a mod be able to help please ?
@imjolly My "Smart Hub " has always shown a 0db on any resynch for both the down and up even after a factory reset so it may be a common quirk.
must have fixed it in smarthub 2 as mine shows correct noise margin at last firmware reset
I rang 151 to request a fault update. They ran a line test and then told me to ring 150.
Rang 150 and they said their sytems were down. I asked if they were on O2. Answer "no", systems went down today.