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Recognised Expert
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Message 1 of 33

Persistent disconnects

Hi,

Here is the next phase of the attempt to fix my daily disconnects for the last year.

After much discussion with @StephG and her manager Mandy BT sent me a HH5 to try.

Here are the stats for my HH6 :-

hh6hh6

HH6HH6

HH5HH5

HH5HH5

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Recognised Expert
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Message 2 of 33

Re: Persistent disconnects

Hi @StephG ,

Not a good start with a diconnection at 01:26 this morning and speed even lower still but it is early days I know.

HH 5HH 5

HH 5HH 5

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Recognised Expert
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Message 3 of 33

Re: Persistent disconnects

Hi @StephanieG ,

Sorry for using the wrong link for you in the earlier posts.

Here is an update. I have had no disconnections two days but the speed has continued to decrease, viz :-

HH 5HH 5

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 33

Re: Persistent disconnects

connection speed seems consistent with attainable and has boost from lower noise margin.

are you using a new ethernet cable direct to device with no powerline adapter

does speedtest.net give similar results?



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Recognised Expert
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Message 5 of 33

Re: Persistent disconnects

Hi @imjolly ,

Many thanks for your input.

If I am reading correctly the connection speed has dropped, not increased, but of no consequence.

It was a wireless connection.

With a wired connection using a friends laptop, not with new ethernet cable, download was 30.96Mbps and upload 5.6.

Will try speedtest.net in a while and post results.

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Distinguished Sage
Distinguished Sage
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Message 6 of 33

Re: Persistent disconnects

so ethernet gives 30mb download but wireless is a lot slower 

did you split the wireless networks?  try different channels and/or different modes?

 



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Recognised Expert
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Message 7 of 33

Re: Persistent disconnects

Hi @imjolly ,

Yes I did split the networks, has advised on here.

No I have not tried changing channels or modes, jus used the same as I have been using with previous hubs.

The results of the speedtest.net test was  :-

HH 5HH 5

So slightly higher than the BTW test but way way short ~40Mbps we are chasing.

When BT ring on Monday I will suggest moving forward with SH2, rather than the backward step to a HH5, that BT keep offering me, viz :-

SH2SH2

As always, I would value your opinion please

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Distinguished Sage
Distinguished Sage
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Message 8 of 33

Re: Persistent disconnects

it works as many people have posted  cost a bit extra



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Recognised Expert
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Message 9 of 33

Re: Persistent disconnects

Hi @StephanieG ,

Here is an update for Mandy, who was supposed to ring me this afternoon.

 

All time slow speed when we got home yesterday :-

HH5 31/07/19 at 20:30HH5 31/07/19 at 20:30

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Distinguished Sage
Distinguished Sage
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Message 10 of 33

Re: Persistent disconnects

you didn't say whether wifi or ethernet



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