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pompey1898
Expert
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Message 11 of 28

Re: Persistent disconnects

Hi @imjolly ,

Wireless.

Hi @StephanieG ,

I never received the promised call from Mandy this afternoon.  Can you jog her memory for me again please.  I will be at home most of tomorrow.

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Distinguished Sage
Distinguished Sage
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Message 12 of 28

Re: Persistent disconnects

@pompey1898 

Stephanie has moved on to a new position and is no longer working on the forum 



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Message 13 of 28

Re: Persistent disconnects

Hi @pompey1898 sorry about that, Mandy was really busy yesterday. She'll be in touch today. 

Community ModeratorNeilO
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pompey1898
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Message 14 of 28

Re: Persistent disconnects

Hi @NeilO ,

Thanks for letting me know and I look forward to her call today.

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pompey1898
Expert
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Message 15 of 28

Re: Persistent disconnects

Mandy rang at 14:53 today and said she wanted to try some other reset before deciding whether to pursue the Smart Hub 2 suggestion. 

 

Having left some time for the reset to take effect the speed test result at 16:39 was as below. 

 

As can be seen the download speed is still well below par.

 

Mandy agreed to ring me next Wednesday.

btw 190802 1639.JPGBTW 190802 16:39

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Distinguished Sage
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Message 16 of 28

Re: Persistent disconnects

you should be running the btspeedtster test wired not wireless to give true indication of download speed



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pompey1898
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Message 17 of 28

Re: Persistent disconnects

Hi @imjolly ,

I know that but, without borrowing a laptop, as I have have said many times on here this is not possible.

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Distinguished Sage
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Message 18 of 28

Re: Persistent disconnects

So the problem with download speed could be poor wifi or interference or the device. Without Ethernet download check then can't say if hub problem or congestion or more likely wifi



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pompey1898
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Message 19 of 28

Re: Persistent disconnects

Hi @imjolly ,

I understand what you are saying but I can't go knocking on my friend's door every day asking to borrow his laptop.  I posted a wired connection earlier on this thread.

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Message 20 of 28

Re: Persistent disconnects

using wireless could easily explain the fluctuation in download speed



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