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Joff1
Newbie
93 Views
Message 1 of 3

Phone number search for fibre broadband has my house linked to incorrect cabinet

Hi. I wonder if anyone can help. At the moment I’m being offered fibre at between 1 and 5 mbps as my house is a long way from the cabinet I’m connected to. There is a fibre cabinet about 300m away but for some historical reason, three or four houses were not connected to it. When I go to the open reach database and search my phone number, it lists me as connected to the closer cabinet. I know I’m not as open reach had a hell of a job connecting us when we first moved in and the open reach engineer explained why. So I need to connect my house to the cabinet that open reach already thinks I am connected to. Any ideas welcome.
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2 REPLIES 2
Distinguished Sage
Distinguished Sage
87 Views
Message 2 of 3

Re: Phone number search for fibre broadband has my house linked to incorrect cabinet

Welcome to this user forum.

It will be whatever is shown on this checker.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.


Distinguished Guru
Distinguished Guru
77 Views
Message 3 of 3

Re: Phone number search for fibre broadband has my house linked to incorrect cabinet

Openreach will not change your cab connection just improve broadband speeds their USO is for a phone line and nothing else.

That said if you consider the database to be incorrect then fill in THIS form.