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Chaoss
Contributor
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Message 1 of 5

Planned Engineering works... now my download speed is less than 1Mbit

This morning (3am - 6am) there was some planned engineering work which made my connection really slow, called tech support and they said it'd be fixed by 7am but my connection is still really slow. The upload speed seems to be ok but the download has died

 

http://www.speedtest.net/my-result/3055022560

 

I've tried connecting directly to the modem and it hasn't improved the situation.

 

BT Buisiness Tech Support tell me they don't see any faults on their end and my line profile is set to 77Mbit. Any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Planned Engineering works... now my download speed is less than 1Mbit

You could try ONE power cycle of the modem and a reset of the home hub.

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Distinguished Sage
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Message 3 of 5

Re: Planned Engineering works... now my download speed is less than 1Mbit

if you are a business user you should really be asking here
http://business.forums.bt.com/t5/Broadband-and-internet/bd-p/Broadband
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Chaoss
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Message 4 of 5

Re: Planned Engineering works... now my download speed is less than 1Mbit

I tried that but it didn't help, also I've connected directly to the Openreach modem to eliminate any potential faults
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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Planned Engineering works... now my download speed is less than 1Mbit

Looks like you are going to have to get back onto BT Business Tech Support and report a fault. It would obviously appear to be connected to what ever the engineering work was.

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