I am currently paying for BT Infinity 2 and last week i was revieving 75mbps on average most nights. All of a sudden this has now dropped to below 3mbps and doesnt get any better. When i perform speedtests wirelessly on Speedtest.net it shows ping of 30ms, download of 0.6-3.7mbps and upload of 18mbps. When i do these tests wired it shows ping 30ms, download 2-5mbps and upload of 18mbps.
When i do the test on Speedtest.BTwholesale i states i get 68mbps wired and 32mbps wirelesly but when using my console/phone i know this not to be true at all.
Please fix this.
if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
can you enter your phone number and post results remember to delete number wholesale FTTC check
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ50211434|
|3. Firmware version:||Software version 22.214.171.124.126.96.36.199.1 (Type A) Last updated 18/02/16|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 00:32:33|
|6. Data rate:||19999 / 78929|
|7. Maximum data rate:||26419 / 78830|
|8. Noise margin:||15.3 / 5.9|
|9. Line attenuation:||18.7 / 16.2|
|10. Signal attenuation:||18.6 / 16.2|
|11. Data sent/received:||4.3 MB / 28.3 MB|
|12. Broadband username:|
Wholesale FTTC Check:
|FTTC Range A (Clean)||75.2||57.4||20||18.8||--||Available|
|FTTC Range B (Impacted)||58.9||30||20||8.4||--||Available|
|WBC ADSL 2+||Up to 11.5||--||10 to 13||Available|
|WBC ADSL 2+ Annex M||Up to 11.5||Up to 1||10 to 13||Available|
|ADSL Max||Up to 6||--||5 to 7||Available|
|WBC Fixed Rate||2||--||--||Available|
I also forgot to mention there are 4/5 people on the same street i have spoken to who are having the same problem
Im using a Macbook Pro which is wired when performing the tests. I have a Airport Extreme plugged into my HH5 port 1. Soon as i plugged it in i was acheiveing top speeds until this weekend.