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costagg2019
Beginner
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Message 1 of 7

Please can you remove Interleaving?

Can I please have Interleaving removed from my line? @RobbieMac or any admin who can help me do it. 

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6 REPLIES 6
PaddyB
Moderator
Moderator
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Message 2 of 7

Re: Please can you remove Interleaving?

Hi @costagg2019,

Welcome to the Community and thank you for posting.

Interleaving is only applied to a line if it is needed to help improve the stability of the connection. 

To get a better understanding of what your connection is doing, please could you post your router stats?

To get your router stats type bthomehub.home into the address bar. This will open the Hub Manager.  Click ‘Advanced Settings’ and then ‘Technical log’.

Thanks

Paddy

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costagg2019
Beginner
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Message 3 of 7

Re: Please can you remove Interleaving?

Product name:Smart Hub
 

 

Serial number:+088047+1823001129
 

 

Firmware version:v0.09.06.25010-BT
 

 

Firmware updated:Mon Jun 15 08:04:09 2020
 

 

Board version:01
 

 

DSL uptime:0 days,12 Hours35 Mins34 Secs
 

 

Data rate:4.422 Mbps / 31.933 Mbps
 

 

Maximum data rate:4.423 Mbps / 37.294 Mbps
 

 

Noise margin:6.0 / 6.3
 

 

Line attenuation:38.3 / 25.6
 

 

Signal attenuation:27.4 / 23.0
 

 

Data sent / received:397.9 MB / 7.3 GB
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BTHub6-W6JM
 

 

2.4 GHz wireless channel:Automatic (Smart Wireless)
 

 

5 GHz wireless network name:BTHub6-W6JM
 

 

5 GHz wireless channel:Automatic (Smart Wireless)
 

 

Wireless security:WPA2
 

 

Wireless mode:Mode 1
 

 

Firewall:Default
 

 

MAC address:BC:30:D9:72:67:6B
 

 

Software variant:-
 

 

Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016)
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costagg2019
Beginner
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Message 4 of 7

Re: Please can you remove Interleaving?

My ping is 45 i want it lower. My connection is stable i just want a better ping for gaming. Ping used to be lower.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Please can you remove Interleaving?


@costagg2019 wrote:

My ping is 45 i want it lower. My connection is stable i just want a better ping for gaming. Ping used to be lower.


You are on an FTTC connection (Fibre To The Cabinet). It is not possible to make any alterations to these types of connections, as they are controlled automatically by DLM (Dynamic Line Management).

Make sure you always use an Ethernet connection to your gaming device, as wireless will suffer from interference.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Please can you remove Interleaving?

as you have a HH6 I would suggest splitting the wireless networks and also select channels manually instead of auto  use a wifi analyser hone to find a free or less congested channel

 

Split the networks

 



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costagg2019
Beginner
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Message 7 of 7

Re: Please can you remove Interleaving?

I don't use wireless. My pc is hardwired to router. And the router is wired directly into my master socket. No extensions. 

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