Can anyone explain please why when we phone out or someone phones us the broadband goes off and stays off until the phone call has ended. we have one phone line and router into openreach MK 3 main box
our broadband is simply awful even when it is working, it is just like the old dial up
in our previous house we very good broadband but now in this house it is awful but we get charged the same
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Who provides your phone and broadband service?
If your provider is Zen, then please post on their user forum, as it may be also be an issue with your own internal wiring, so they should be able to advise.
This is a BT Retail customer forum, for people who use BT Retail as their Service Provider.