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lapua65
Newbie
305 Views
Message 1 of 6

Please help. Infinity nightmare

I need help with a complaint. To cut a very long story short BT have failed to connect me to BB services (despite home on BT BB two years ago). I have had to pay nearly £500 in mobile BB due to my children both having exam revision. I was supposed to be connected on 05/07/17 (attempt no.5) and yet again they have connected me to the wrong cabinet. I am getting no service up to 500kbps max. I know why but no one is listening to me. I have over £100 of BT bills being chased but every time I try to speak to someone I get in the Call Centre queue and have to start again. Surely there is a UK based department who can help. This is costing me an absolute fortune and BT still demanding money for a service not yet provided.

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5 REPLIES 5
Highlighted
Moderator
Moderator
291 Views
Message 2 of 6

Re: Please help. Infinity nightmare

@lapua65 Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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lapua65
Newbie
226 Views
Message 3 of 6

Why do BT close faults without confirming with the customer

I am still, since the 25th of April trying to get service from BT. They have connected me at last but my connection speed is hovering between 400kb and 1.8mb. My neighbour (20m away) has BT and gets 52mb consinstantly. I have raised so, so many faults but they get cleared on the "Dashboard" without anyone confirming the fault is fixed and so far the fault is exactly as when originally reported. I now of no other service provider that does this without contacting the customer to ensure things are rectified.

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Distinguished Sage
Distinguished Sage
218 Views
Message 4 of 6

Re: Why do BT close faults without confirming with the customer

I have moved your post on to your original thread. If you take up the offer of help from the moderator regarding your problem you may get an answer to your question.

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lapua65
Newbie
209 Views
Message 5 of 6

Re: Why do BT close faults without confirming with the customer

No, they have closed the fault. Still no service

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Moderator
Moderator
193 Views
Message 6 of 6

Re: Why do BT close faults without confirming with the customer

@lapua65 I'm really sorry about the fault being closed without resolution. I can see that we have your details in our queue, the mod team deal with cases in the order that they are reported to us and we'll get back to you as soon as you reach the top of our list. 

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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