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martin4
Aspiring Contributor
674 Views
Message 1 of 48

Please help...Internet is working but not loading some websites

Hi,

I dont know where to start...my connection was fine for 3 years...last 2 months I can't play some online games, load Facebook properly, XBOX app and few others. I had 3(yes! three) engineers visits. First one dint know what the power line adapter is (sent by BT), lost hope already. Week later, another one. This time was on about data base needs updating as he said he had swapped us over to Fibre. Week later still not sorted. Third engineer came, this time was about interference with one of the devices.

I've told them if use VPN everything is loading.
Ive also discovered, if I download from Play Store or PlayStation Store, everything is working fine with connection but only if there is a download in the backround.

This is happening on the hub 5, smart hub and Netgear6400(I bought it thinking it will solve the issue)

Can anybody help, please?
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47 REPLIES 47
Foxcliffe
Aspiring Contributor
669 Views
Message 2 of 48

Re: Please help...Internet is working but not loading some websites

Do you have access to a second computer?

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martin4
Aspiring Contributor
664 Views
Message 3 of 48

Re: Please help...Internet is working but not loading some websites

Yes, I have a laptop and desktop.
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Foxcliffe
Aspiring Contributor
659 Views
Message 4 of 48

Re: Please help...Internet is working but not loading some websites

Do you have the same issue on both?

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martin4
Aspiring Contributor
657 Views
Message 5 of 48

Re: Please help...Internet is working but not loading some websites

Yes, on every device. Wired or wireless, same problem.
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Checked2013
Expert
652 Views
Message 6 of 48

Re: Please help...Internet is working but not loading some websites

Have you tried to change the DNS on one of the computers to see if it's a DNS issue?

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Foxcliffe
Aspiring Contributor
642 Views
Message 7 of 48

Re: Please help...Internet is working but not loading some websites

Can you access the router log files for the time of one or more of the disconnection periods?

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martin4
Aspiring Contributor
628 Views
Message 8 of 48

Re: Please help...Internet is working but not loading some websites

19:18:23, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:17:46, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::c9d5:1682:4f5c:78eb is set inactive

19:17:44, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:17:11, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::c9d5:1682:4f5c:78eb is set active

19:17:06, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:16:25, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::c9d5:1682:4f5c:78eb is set active

19:16:20, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:15:52, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::c9d5:1682:4f5c:78eb is set active

19:15:22, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:14:46, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::62f1:89ff:fe8b:b77c is set inactive

19:14:31, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set inactive

19:14:21, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:14:04, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::62f1:89ff:fe8b:b77c is set active

19:13:59, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

19:13:47, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:13:23, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

19:13:04, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::62f1:89ff:fe8b:b77c is set active

19:13:00, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::c9d5:1682:4f5c:78eb is set inactive

19:13:00, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:12:43, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

19:12:31, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::62f1:89ff:fe8b:b77c is set active

19:12:20, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::c9d5:1682:4f5c:78eb is set active

19:12:18, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:12:09, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

19:12:00, 23 Mar.

wl0:Device <AC:5F:3E:45:4E:95> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

19:11:47, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::c9d5:1682:4f5c:78eb is set active

19:11:31, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

19:11:23, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:10:29, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

19:09:57, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:09:48, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

19:09:30, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set inactive

19:09:30, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host fe80::62f1:89ff:fe8b:b77c is set inactive

19:09:09, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:4da8:ae1b:ef78:b935 is set active

19:09:07, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

19:08:59, 23 Mar.

ppp1:TR69 ConnectionRequest Failed

19:08:59, 23 Mar.

ppp1:TR69 ConnectionRequest: processing request from ACS

19:08:59, 23 Mar.

ppp1:TR69 ConnectionRequest Failed

19:08:59, 23 Mar.

ppp1:TR69 ConnectionRequest: processing request from ACS

19:08:25, 23 Mar.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:38c5:9200:b1ce:5570:cd66:3cad is set active

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martin4
Aspiring Contributor
622 Views
Message 9 of 48

Re: Please help...Internet is working but not loading some websites

Yes
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Checked2013
Expert
617 Views
Message 10 of 48

Re: Please help...Internet is working but not loading some websites

The log shows that IPv6 has been enabled on your connection, but at present BT does not support DNS for IPv6, so you either need to add the DNS for IPv6 or make sure you are using IPv4 on your devices.

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