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martin4
Aspiring Contributor
472 Views
Message 11 of 48

Re: Please help...Internet is working but not loading some websites

Is it possible to switch IPv6 off on the smart hub?

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Foxcliffe
Aspiring Contributor
446 Views
Message 12 of 48

Re: Please help...Internet is working but not loading some websites

What does your WAN log look like?

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martin4
Aspiring Contributor
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Message 13 of 48

Re: Please help...Internet is working but not loading some websites


Category: WAN
Time and date / Message
00:01:35, 01 Jan.
:WAN: SENSING AUTO VDSL
00:01:14, 01 Jan.
ptm0.101:VLAN VLAN_DATA connected
00:01:14, 01 Jan.
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
00:01:14, 01 Jan.
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
00:01:14, 01 Jan.
dsl:VDSL link Up: Down Rate=18327Kbps, Up Rate=6073Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
00:00:22, 01 Jan.
:WAN: ethernet as LAN
00:01:23, 01 Jan.
:WAN: SENSING AUTO VDSL
00:01:04, 01 Jan.
ptm0.101:VLAN VLAN_DATA connected
00:01:04, 01 Jan.
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
00:01:04, 01 Jan.
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
00:01:04, 01 Jan.
dsl:VDSL link Up: Down Rate=17954Kbps, Up Rate=6101Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
00:00:22, 01 Jan.
:WAN: ethernet as LAN
20:51:30, 22 Mar.
dsl:VDSL Link Down: duration was 772 seconds
20:51:30, 22 Mar.
:VLAN VLAN_DATA disconnected
00:01:29, 01 Jan.
:WAN: SENSING AUTO VDSL
00:01:13, 01 Jan.
ptm0.101:VLAN VLAN_DATA connected
00:01:12, 01 Jan.
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
00:01:12, 01 Jan.
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
00:01:12, 01 Jan.
dsl:VDSL link Up: Down Rate=18114Kbps, Up Rate=6080Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
00:00:22, 01 Jan.
:WAN: ethernet as LAN
20:36:53, 22 Mar.
dsl:VDSL Link Down: duration was 2673 seconds
20:36:53, 22 Mar.
:VLAN VLAN_DATA disconnected
00:01:26, 01 Jan.
:WAN: SENSING AUTO VDSL
00:01:06, 01 Jan.
ptm0.101:VLAN VLAN_DATA connected
00:01:06, 01 Jan.
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
00:01:06, 01 Jan.
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
00:01:06, 01 Jan.
dsl:VDSL link Up: Down Rate=18509Kbps, Up Rate=6356Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
00:00:25, 01 Jan.
:WAN: ethernet as LAN
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martin4
Aspiring Contributor
432 Views
Message 14 of 48

Re: Please help...Internet is working but not loading some websites

Router was off last night btw.
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Checked2013
Expert
419 Views
Message 15 of 48

Re: Please help...Internet is working but not loading some websites

As you've said that it works fine when you use a VPN then it shows there is nothing wrong with your physical connection and your logs support that

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martin4
Aspiring Contributor
410 Views
Message 16 of 48

Re: Please help...Internet is working but not loading some websites

Yes, I have no idea where is the problem. I tried everything It works 100% for every device when I download something. I set something to download from PSN Store, and everything magicly starts to work. Normally i have to refresh many times webpage to load( BT own website for example) It seems like certain connections don't seem to be live...
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Checked2013
Expert
408 Views
Message 17 of 48

Re: Please help...Internet is working but not loading some websites

Try to change the DNS settings for both IPv4 and IPv6 to google's DNS and see if that helps

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martin4
Aspiring Contributor
406 Views
Message 18 of 48

Re: Please help...Internet is working but not loading some websites

This forum struggle to load too, on wired connection. I have to use mobile data ( or start downloading something)
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martin4
Aspiring Contributor
394 Views
Message 19 of 48

Re: Please help...Internet is working but not loading some websites

I have tried on pc, android...not possible on the smart hub itself but I was able to change DNS on the Netgear6400, still no success.
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martin4
Aspiring Contributor
400 Views
Message 20 of 48

Re: Please help...Internet is working but not loading some websites

It all started to happen when I was using hub 5, then I bought Netgear. After that they sent me new smart hub...same problem on all of them
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