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timdf911
Aspiring Contributor
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Message 1 of 3

Poor Assure change over speed - cancel ?

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Hi,

I  live in a rural area with poor land line quality resulting in VDSL drop outs, so I signed up for BT Assure with Super Fast Fibre enhanced and value line on the basis that EE coverage was good here and it would provide a seemless back up.

The service went live on 22nd July 2019 but sadly I've found that the change over time to 4G is several minutes - actually worse than the line dropping out and re-connecting and EE coverage is actually poor no matter where I locate the dongle.

Then to top it all my first bill was for £64.04 plus vat not the £41.99 plus vat.

Line speed on VDSL is as it should be when it works  (20M), but change over speed to Assure is very slow as mentioned above and the 4G speed when it does work is <1M at best sometimes only 300k.

I don't think Assure is fit for purpose here and would like to cancel - anyone know what the terms / conditions are for cancellation ?  I've not had the service for 30 days yet if that's a factor but looks as though I'm outside the 14 day cooling off period.

 

Regards Tim

 

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-Richie-
Expert
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Message 2 of 3

Re: Poor Assure change over speed - cancel ?

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This is the residentil forum, BT Assure is a business product, you'd be better off on the business forums Here

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timdf911
Aspiring Contributor
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Message 3 of 3

Re: Poor Assure change over speed - cancel ?

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Thanks for pointing me in the right direction.
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