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blazer9940
Newbie
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Message 1 of 7

Poor Bt infinity 2 speeds

a few months ago i was getting around 35 mbps down on bt infinity 2, many friends of mine have the same package and have similar speeds. suddenly in the last two months my speeds gone to a maximum of 14 mbps. How come the sudden drop?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Poor Bt infinity 2 speeds

If you were only getting 35Mbps on a good day you're line is apparently not able to support the maximum speed possible on Infinity 1 so you are wasting your money being on Infinity 2.

 

To see what the possible problem is with your low speeds can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

or

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

Can you also check to see if there is any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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blazer9940
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Message 3 of 7

Re: Poor Bt infinity 2 speeds

internet.png
1. Best Effort Test: -provides background information.

 Download Speed
 13.9 Mbps
  
0 Mbps14.45 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 13.9 Mbps
 For your connection, the acceptable range of speedsis 10.12 Mbps-14.45 Mbps .
 Additional Information:
 IP Profile for your line is - 14.45 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 5.35 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 5.35Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

I am unsure what you mean about the homehub.

thanks.

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Poor Bt infinity 2 speeds

As I previously said, with the estimate that you have you would not be able to get Infinity 2 speeds so you are wasting your money being on Infinity 2 package. The top speed on the Infinity 1 package with a perfect line would be 52Mbps and as you can see by your estimate the best you could get is 35Mbps so you would be well within that.

 

You need to post the stats that I requested. If you click on the link that I posted it will take you to the Homehub management pages. You then go to the pages as requested depending on which Homehub you have.

 

If you cut and paste them into your post it will help see what is happening with your connection.

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blazer9940
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Message 5 of 7

Re: Poor Bt infinity 2 speeds

1. Product name:BT Home Hub 3.0B
2. Serial number:+058721+1205306HKS
3. Firmware version:V100R001C01B036SP06_L_B. Last updated 16/11/16
4. Board version:VER.D
5. WAN:PPP Connected
6. Data sent/received:600767438/485620884 B
7. Broadband username:bthomehub@btbroadband.com
8. BT FON:Yes
9. Wireless network/SSID:BTHub3-2Q6F
10. Wireless connections:Enabled (b/g/n, 20M, WPS Enabled)
11. Wireless security:WPA and WPA2
12. Wireless channel:Automatic/11
  
  
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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Poor Bt infinity 2 speeds

Unfortunately you are using the Homehub 3 along with a white Openreach modem. The stats that are needed are held within the modem unlike with the Homehb 5 or 6 and as such they can not be accessed without hacking the modem.

 

If you have checked your phone line and there is no noise, you could try ONE factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds to see if that helps.

 

If there is no difference after doing that you will need to contact BT and report a fault.

 

 

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blazer9940
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Message 7 of 7

Re: Poor Bt infinity 2 speeds

Thanks for you time, i will try this.

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