cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DrMagical
Contributor
1,316 Views
Message 1 of 19

Poor initial speed BT 'superfast'

Go to solution

BT started by Superfast broadband service yesterday - FTTC.  I should get around 50-70 down and 18 up (stayfast guarantee is  minimum 47 down and 17 up).

I've checked on http://www.dslchecker.bt.com/adsl/adslchecker.welcome and this agrees with my promise. Sorry cannot seem to copy the image to post here.

I know I have to leave it switched on for 10 days but the initial connection speed is 5 down and 8 up! It hasn't altered in the first 24 hours. Brand new house, BT install master socket, no extensions, good quality new line copper, no noise on line at all with quiet line test. Brand new hub.

Am I being impatient or is this very wrong?

0 Ratings
Reply
18 REPLIES 18
imjolly
Distinguished Sage
Distinguished Sage
1,300 Views
Message 2 of 19

Re: Poor initial speed BT 'superfast'

Go to solution

can you post your hub stats  advanced settings then technical log information

any line noise  dial 17070 option 2  should be silent and best with corded phone

have you turned off smart setup  http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
DrMagical
Contributor
1,283 Views
Message 3 of 19

Re: Poor initial speed BT 'superfast'

Go to solution
Thanks, I'll post hub stats when I get home.
Quiet test seems perfect.
Smart Setup is turned off.
0 Ratings
Reply
DrMagical
Contributor
1,257 Views
Message 4 of 19

Re: Poor initial speed BT 'superfast'

Go to solution

Product name:
BT Hub 6A

Serial number:
+084317+NQ90985254

Firmware version:
SG4B1000E01E

Firmware updated:
09-Sep-2019

Board version:
1.0

Gui version:
1.105.0

DSL uptime:
0 Days, 22 Hours 48 Minutes 45 Seconds

Data rate:
8.64 Mbps / 5.29 Mbps

Maximum data rate:
8637 / 6363

Noise margin:
6.2 dB / 6.3 dB

Line attenuation:
24.6 dB

Signal attenuation:
0 dB / 24.6 dB

VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
255 MB Uploaded / 808 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Not active

2.4 GHz wireless network name:
BTHub6-6SJ2

2.4 GHz wireless channel:
Smart (Channel 11)

5 GHz wireless network name:
BTHub6-6SJ2

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
00:CB:51:B4:F7:F1

Software variant:
-

Boot loader:
9.2.0

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,252 Views
Message 5 of 19

Re: Poor initial speed BT 'superfast'

Go to solution

are you using the test socket with a filter to see if that improves your connection speed  should connect router direct to filter

if still as bad then phone CS services and get free engineer visit as speed well below expected



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
DrMagical
Contributor
1,247 Views
Message 6 of 19

Re: Poor initial speed BT 'superfast'

Go to solution

I have the dual socket faceplate that BT installed few weeks ago with new phone line. Don't think I need filter with these? DSL line in one, phone cable in the other.

0 Ratings
Reply
DrMagical
Contributor
1,239 Views
Message 7 of 19

Re: Poor initial speed BT 'superfast'

Go to solution
Do the noise margins and other numbers look like I should be getting - We estimate your:
• download speed will be between 53Mbps and 73Mbps
• upload speed will be between 17Mbps and 18Mbps.
?
0 Ratings
Reply
DrMagical
Contributor
1,235 Views
Message 8 of 19

Re: Poor initial speed BT 'superfast'

Go to solution

Actually just live chatted with BT and they're sending an engineer out Thursday as there is a fault, so can't criticise them. I was worried I'd have to wait 10 days before raising a fault request!!!

0 Ratings
Reply
JohnC2
Moderator
Moderator
1,219 Views
Message 9 of 19

Re: Poor initial speed BT 'superfast'

Go to solution

Hi @DrMagical  welcome back to the forum and do post back and let us know the outcome of the engineer visit.

cheers
John

DrMagical
Contributor
1,164 Views
Message 10 of 19

Re: Poor initial speed BT 'superfast'

Go to solution

Hi, just an update.

A BT guy came to the house today. He plugged his BT homehub in the test socket, told me my line has been 'capped' at 5 down/ 8 up and nothing he could do about that. Have to wait in now for someone coming next week from the OpenReach 'Boost' team......

Oh dear.....

0 Ratings
Reply