Yesterday i had a second line installed just for fibre 1 broadband
BT had quoted 16Mb dowload , but i get 25Mb with Sky and my neighbours get 23Mb,
This install was done by a sub contractor not Openreach, i had concerns about the line the engineer was going to use and had mentioned this to him , 20 min later he had gone .
Hub powers up and goes blue , i have an appalling download speed of 11Mps and up 0.8Mps The engineer has also made my primary line incur severe errored second faults which has been up to this point stable.
contact BT and they say i have a fault on the new line . they arrange for an engineer to come out today 13th 1pm -6pm , i get a call at 11.15 to say he is at my house , i popped to see him he confirms a fault.
I had no notification of the fault being repaired & the the fault tracker said the engineer had completed his job, the speed was worse with 9mpb down and up 0.4.
At 7pm today i have no broadband on my new second line and a poor connection on Primary Sky line.
BT has arranged for an engineer to come out Monday , which would be 5 days after installation
Do i need to contact Sky to check my other line, which has been upset by the new BT installation ?
I have 10day of statistics from my modem to show the errors have started in the last 18 hours .
Where do i go from here and what advice can people give me ?
dbigger
