cancel
Showing results for 
Search instead for 
Did you mean: 
Lauradguk
Beginner
231 Views
Message 1 of 3

Possible BT Infinity Disconnection Problems

I have similar issues.. I get an error message on my smart tv, cinnrvtion problem but the light on hub stays blue ? It's a wired connection hub is next to tv?? Had line tested said No problems?? I'm supposedly be receiving fibre but I'm not sure it is to be honest

0 Ratings
Reply
2 REPLIES 2
Moderator
Moderator
207 Views
Message 2 of 3

Re: Possible BT Infinity Disconnection Problems

Hi @Lauradguk and thanks for posting.

 

I've moved your post so we can offer some help. Is there an error code message on the screen such as IPC****? Are you seeing this for all channels or on demand? Can you give me as much information as possible and I'll try to help.

 

Cheers

 

David

0 Ratings
Reply
Lauradguk
Beginner
173 Views
Message 3 of 3

Re: Possible BT Infinity Disconnection Problems

No jjust randomly comes up for a couple of seconds, then tv goes off... then comes back on again. Im using a smart tv and its the channels we get via the internet.  The blue light on the box always stays the sames?

 

I have unlimited bt infinity 1, but even though its supposed to be fibre its still quite hit and miss on sppeds

 

0 Ratings
Reply