Problem with online moving home

[drago256]

Hi. 

I was trying few times use online moving home option from this address:

https://www.bt.com/manage/moving-home/?s_intcid=con_cu:L1:moving-home:L2:move-home-with-bt:L3:start-...

I used my bt login and bt phone number, then I choose new address -It was on list.

I went to next step and after one minutes waiting I get information that It can't be sort out.

I was trying to call for number which was on site but no one is answearing - I was trying several times on different numbers. I didn't get any information why there is problem. Chat on website is same ridiculous like phone center. Can anyone help ?

[-Richie-]

If you're unable to place the order online, speak with the Value or Loyalty team, they handle home moves.

The number is 0800 800 150, they are open 8am until 9pm weekdays, might be worth seeing of there are any discounts or special offers available, if you don't opt to renew the broadband be advised the line contract will be renewed on a home move for 12 months.