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derekbain76
Beginner
374 Views
Message 1 of 4

Problems Activating Fibre Broadband

So my fibre connection was due to be activated on the 14th of August. The engineer came out, installed our phone line then went to look at the exchange box. He was gone for some time and returned to tell us the exchange box he was given is too far away, there is a box on our street but this one was much further away. As a result he could not connect to our phone line from that exchange to activte our fibre broadband. Today a BT engineer was sent again to activate our fibre and again was sent to the box to far away and again could not activate my broadband. Having just spoken to BT they are now sending a specialist routing engineer on Thursday to look at the connection issue. This engineer will NOT be activating our connection and I will be contacted on Friday to be told of the outcome.  Has anyone else ever experienced this issue and if so what was the outcome? 

From speaking to a neighbour I suspect there is not enough space in exchange box for a new connection, they had tried to get Sky Fibre installed and were told that the box was full and there were no connection spaces left. They were told that each provider has a certain number of slots in the box and the Sky slots were all full. I am thinking BT do not have any slots left for fibre too and are stringing us along. If ADSL is our only option we will have to take it but surely BT must know if they have spare slots in their exchange boxes? 

 

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3 REPLIES 3
Sage
Sage
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Message 2 of 4

Re: Problems Activating Fibre Broadband

No provider has any advantage over any other, there are no pre-allocated slots to a provider. Every provider has the same access to all services Openreach offer.

There is obviously a problem with the routing records for  you line hence the need for a routing engineer. He will determine which cabinet you are connected to and report accordingly.

Only Openreach know the number of slots available, once these have been filled then the database is updated to show this. ISP's only know if a slot is available on the point of submitting an order.

If the routing record for your line is incorrect then the ISP would not be aware.

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derekbain76
Beginner
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Message 3 of 4

Re: Problems Activating Fibre Broadband

Thank you for your reply, it was more helpful than anything BT have told me so far. From what I gather the property I am in has not had a phone line for many years and has never had any form of Internet. 

So from your reply BT thought there was an open slot because their records routed my property to the wrong box. So there is the possibility all the slots are full, as per my neighbours experience with Sky and Fibre might not be available to me?  

Will be gutted if I cannot get fibre, coming from Virgin Media with a 300Mbps connection to BT fibre is a large enough drop, but ADSL just won't cut it for me if fibre isn't available. 

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OldGoat
Contributor
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Message 4 of 4

Re: Problems Activating Fibre Broadband

Join the real word matey...
Watching TV / videos over the telephone seems wrong to me..
Phones are for messages, as in "Send three and fourpence, we're going to a dance".....
Query - how do you use 300Mbps just to watch a video?
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