Absolutely correct. No ISP can perform a reset at present, but certain ISPs can request OR to carry out a DLM reset (in a very controlled manner). The OR link that I posted explained this.
I must admit I hadn't seen that briefing. I'm assuming you haven't actually read it.
I don't know what stage it is at but assume it is heading towards it's end as it's an interim solution. Going forward improvement work will have to have been done.
"This interim solution is to allow CPs to supply Openreach with a list of lines they would like the caution counters reset on. Each Openreach CP can supply a list of up to 1,000 lines each week day which we must receive before 3pm. These lines will then have the caution counters reset that night.
However, it is anticipated that this solution will be used for an initial large bulk reset of lines deemed to be stuck. From then on it is anticipated that resets will only be requested when improvement work has been carried out on the line by a non Openreach person."
at present the mods have not been advise that anything has changed when it comes to getting the DLM reset as I said that is hopefully going to change in the future
as soon as I saw @bellerby thread and the solution I immediatley asked mods knowing full well someone was going to post about it
I guess things must have moved on as my reset was carried out at 3:50PM, rather than overnight.
as I said the mods did not request a DLM reset for your problem but just referred your problem to their suppliers who made the DLM reset decision
It was your thread that I queried with the mods this afternoon
this was the reply
'No change I'm afraid its not something we can do, in this particular case we escalated the fault and the reset was the outcome'
the sooner the mods get to organise a DLM reset the better