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Aspiring Contributor
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Message 1 of 7

Profile has dropped over the years wont go back up?

Hi Any advice please.

 

 

Over the years my previously fine 70mb connection has been dropping and dropping down to today it's 45mb im on infinity 2 orwhatever they are calling it these days and my old minimum speed that i could get was 55mb, now they are saying the minimum is 45mb??

 

So not only ha smy profile been dropping over time now the max i can get is lower 2, i find this unacceptable that when i signed up it's one thing and now it's something else?

 

Is there anything that i can do about this?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Profile has dropped over the years wont go back up?

post the stats from your router

enter your phone number and post results  remember delete number https://www.btwholesale.com/includes/adsl/main.html

check for line noise  dial 17070 option 2 should be quiet and best with corded phone

your profile is based on your connection speed not the other way round   so to get higher profile you need a faster conenction speed



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Aspiring Contributor
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Message 3 of 7

Re: Profile has dropped over the years wont go back up?

 

VDSL Range A (Clean)8062.6201955AvailableAvailable-- 
VDSL Range B (Impacted)8056.1201744AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 2--1 to 3.5Available---- 
ADSL MaxUp to 1.5--1 to 2.5Available---- 
WBC Fixed Rate0.5----Available---- 
Fixed Rate0.5----Available---- 
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date29-06-2018    

 

1. Product Name: HomeHub52. Serial number: +076284+14430025073. Firmware version: v0.07.07.03230-BT (Type B) Last updated 28/4/20184. Board version: 015. VDSL uptime: 4 days, 23:01:156. Data Rate: 20000 / 489987. Maximum Data Rate: 20297 / 574288. Noise Margin: 6.0 / 7.69. Line Attenuation: 13.4 / 14.610. Signal Attenuation: 0.0 / 0.011. Data sent/received: 17.5 GB / 135.4 GB12. Broadband username: bthomehub@btbroadband.com13. BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: BTHub5-P3Z815. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 300 Mb/s))16. 2.4GHz wireless security: WPA2 Only (Recommended)17. 2.4GHz wireless channel: Automatic (Smart Wireless)18. 5GHz wireless network/SSID: BTHub5-P3Z819. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))20. 5GHz wireless security: WPA2 Only (Recommended)21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: 18:83:bf:eb:10:3724. Software variant: -25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

Nothing on the noise test i can hear, i used to get 76mb down in like 2012 so clearly the line used to connect faster nothings changed my end though

 

thanks

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Aspiring Contributor
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Message 4 of 7

Re: Profile has dropped over the years wont go back up?

I've just been told by BT tech support to swap the ethernet cable between my pc to router apparently that will fix the router's connection to the exchange (kill me pls)

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Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Profile has dropped over the years wont go back up?

it's not unusual for connection speed to drop from initial setup due to more people being added to your street cabinet causing more crosstalk

have you tried using the test socket with a filter to see if that improves the connection/attainable speed by eliminating your internal wiring and your current faceplate

if you try test socket can you post new stats to see if any improvement  at same time check there is no dial tone at any extension socket



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Aspiring Contributor
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Message 6 of 7

Re: Profile has dropped over the years wont go back up?

No uysing the other socket doesnt seem to make any difference, it may be normal but it's below the minimum they garentee, what are my options from this point?

 

i would liek to add i've had this line/connection since 2012 it's only been the last year it's gone down thats i've noticed

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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Profile has dropped over the years wont go back up?

if you are still in test socket can you post stats to compare with previous set



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