Our landline and infinity connection was enabled over a month ago. We were out of the property for 2 years and prior to moving out we achieved 40MB+ speeds. Since we moved back in the homehub was reporting ~20MB. I put this down to contention ratio on the line or something of the sort.
A few days ago i noticed our landline wasn't working, we never use the thing and only have it for the broadband.
I logged a fault and an engineer came out, he said our connection was a mess. It took him ages to find our "jumpers" ,the "D line" wasnt connected and we were likely connected to the "wrong broandband package" and we should be in a "40/10 circuit". He also requested a new line test, I may have some of that information a little off.
Given the line was activated a month ago should I request that the profile should be reset for the line to be retrained?
Here is some of our connection information:
Solved! Go to Solution.
Your connection speed is 22mb and right at bottom of your estimated range so BT are not going to help
which exchange and cab are you on?
Unfortunately you are in an ECI cabinet and therefore will not get a speed boost from G.INP
your connection speed is virtually same as max attainable speed so I f using test socket with filter then looks like as fast as line can handle
Used the BT webchat to query the speed and a few line resets later im getting:
Downstream sync speed:
Hopefully that goes up over time