Purple Flashing Light on Smart Hub

[ANT3]

Hello, 

Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. 

Upon turning it back on the light turned green before flicking to a purple flash which I had never previously seen. The instructions told me to check the broadband cable and filter which I have done however to no avail. I have tired resetting etc...

Eventually I went on to live chat and after divulging my details they came back to say there was a problem with the green cabinet and an engineer would be sent to look on the 16th!

I am like a lot of people working from home I need the Internet, us there anything else I can try on my end to fix the problem? 

[imjolly]

Does you landline work?  If so check for line noise by dialling 17070 option 2 should be silent

[ANT3]

Hi Imjolly,

Unfortunately I don't have a phone available to check the line noise. 

[imjolly]

That's unfortunate as that is the most basic check as without a phone line you won't get broadband and with a noisy line connection can be difficult

[ANT3]

I could understand if the line had just been setup however I have had the line since 2017 without any issue.

Why would it now have a noisy line? 

[Carlusha]

It is a shame that the horse has already bolted!

It is recommended that your Smart Hub should always be left powered on. Everything else can be turned off, unplugged but that is the one electrical gadget that should be left functioning.

We have, a few years back, had a 4 month visit abroad (retirement celebration) but. having read the advice, left the hub turned on. Upon our return, we were able to immediately Skype family members to advise we had returned in one piece. 

Of course, your problem may not have resulted due to your powering off the hub.

Hope all goes well on the 16th.

[ANT3 · Accepted solution]

Just wanted to update this to say that the Openreach engineer actually came on Monday morning to look, turns out it was a wiring problem at the green cabinet.

Very helpful chap. 

[Craig1183]

Thanks for updating my hub has started flashing purple too but I've just moved address and have an engineer coming on thursday good to know that he will sort it though. Cheers