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Message 1 of 16

Purple light flashing on activation day

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Hi, my new fibre broadband got activated today morning but still its flashing purple/pink light on the modem. I have tried all the diagnostics available online but still no help. Landline has dialtone and is working fine, it's just the broadband which isn't working. Tried calling support but nobody is answering probably due to corona lockdown. I really need the internet especially due to work from home etc. Any help would be really appreciated. 

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Message 2 of 16

Re: Purple light flashing on activation day

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if this is activation date then it can take up till midnight on day of activation for broadband to be connected   just keep checking hub lights



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Message 3 of 16

Re: Purple light flashing on activation day

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Flashing purple means no internet connection, are you sure all cables are correctly connected? if so have you been given an activation date

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Message 4 of 16

Re: Purple light flashing on activation day

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@V_Meldrewwrote:

Flashing purple means no internet connection, are you sure all cables are correctly connected? if so have you been given an activation date


See thread title.

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Message 5 of 16

Re: Purple light flashing on activation day

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Its the second day now and it's still flashing the purple light. All the cables are inserted fine. 

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Message 6 of 16

Re: Purple light flashing on activation day

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@rajarshibhadra wrote:

Its the second day now and it's still flashing the purple light. All the cables are inserted fine. 


Which BT Home Hub are you using?

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Message 7 of 16

Re: Purple light flashing on activation day

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BT smart hub type a
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Message 8 of 16

Re: Purple light flashing on activation day

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What does your master phone socket look like?

Keith_Beddoe_0-1577035081757.jpeg

 

Keith_Beddoe_1-1577035100602.jpeg

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Message 9 of 16

Re: Purple light flashing on activation day

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Message 10 of 16

Re: Purple light flashing on activation day

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Have you plugged the home hub directly into the top socket?

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