You really need to check this yourself at the test socket, to avoid a possible charge, also a crossed line is quite possible after external work. This will not show up on a line test.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thanks, the open reach guy came yesterday and checked my line with the cabinet. So it all fine.
Why will you not check the phone line with a phone, its the first basic test you need to do?
I don't have a phone, I literally do not own a house phone.
Then it would be advisable to get hold of a cheap phone, less than £10. It could save you an £85 visit charge if you have an issue which is due to your own wiring.
If there has been a cable repair, then it not unusual to end up with a crossed line if the cable pair records are incorrect.
If you have a phone fault, then that is a much higher priority than a broadband fault, and gets fixed much quicker, which is why I suggested that you check your line. Its also something that a moderator would have expected you to do.
Also any noise on your line will cause problems with broadband, this can only be checked using a phone.
Okay going to borrow a phone from neighbour
Thanks, it will help to prove what the problem is.
Dial 147017070 and you should hear your phone number announced, make sure its the same as on your bill.
Then select option 2 (Quiet Line Test) and see if there is any noise on the line between the announcements.
If the phone number is wrong, then that would indicate a crossed line which you would need to report as a phone fault. You could also be billed for another persons phone calls.