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BrendanHickey
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Message 21 of 32

Re: BT can't be bothered to reconnect me

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I phoned the open reach number and did a ring back test and it worked fine and is a clear line
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Distinguished Sage
Distinguished Sage
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Message 22 of 32

Re: BT can't be bothered to reconnect me

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@BrendanHickey wrote:
I just got hold of a phone and it's working fine

Have you checked the number is correct, as I posted on my last post? The ringback test does not prove this.

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BrendanHickey
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Message 23 of 32

Re: BT can't be bothered to reconnect me

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Just did a quiet line test and No noise,
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Distinguished Sage
Distinguished Sage
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Message 24 of 32

Re: BT can't be bothered to reconnect me

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You still haven't confirmed it gave your correct number, which is crucial.

BrendanHickey
Contributor
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Message 25 of 32

Re: BT can't be bothered to reconnect me

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Yeah the phone number was correct
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Distinguished Sage
Distinguished Sage
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Message 26 of 32

Re: BT can't be bothered to reconnect me

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@BrendanHickey wrote:
Yeah the phone number was correct

Which BT home hub do you have?

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BrendanHickey
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Message 27 of 32

Re: BT can't be bothered to reconnect me

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2, I have just spoken to live chat and they ran test and said the fault is outside the property and someone is scheduled to fix it on Sunday
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Distinguished Guru
Distinguished Guru
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Message 28 of 32

Re: BT can't be bothered to reconnect me

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You have a hub 2???

There will be no-one fixing anything on Sunday or Monday. Earlist would be Tuesday.

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Distinguished Sage
Distinguished Sage
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Message 29 of 32

Re: BT can't be bothered to reconnect me

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@BrendanHickey wrote:
2, I have just spoken to live chat and they ran test and said the fault is outside the property and someone is scheduled to fix it on Sunday

A broadband fault is something the line test cannot show.

Is it the new BT Smart Hub 2 that you have?

BT Smart Hub 2

Please try the following.

factory reset the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

If you still do not get a connection, then

What does your master phone socket look like?

Master socket with one socket

Or

Master socket with two sockets

 

 

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BrendanHickey
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Message 30 of 32

Re: BT can't be bothered to reconnect me

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Okay my internet is working now.
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