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Scottyboy99
Aspiring Expert
112 Views
Message 1 of 5

RM3 9NF keeps dropping

Issue in RM3 9NF.? Internet keeps dropping this evening
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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: RM3 9NF keeps dropping

Try here https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

If not

Check your phone line for any noise.

 

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Scottyboy99
Aspiring Expert
76 Views
Message 3 of 5

Re: RM3 9NF keeps dropping

It’s intermittent drop outs, checking phone line I can hear crackling but that is also intermittent 

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Distinguished Sage
Distinguished Sage
69 Views
Message 4 of 5

Re: RM3 9NF keeps dropping

Then report phone fault to 151



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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: RM3 9NF keeps dropping

@Scottyboy99

If there is noise on the line, then you need to report it as a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.

Once the phone fault is fixed, then the broadband will get better.

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