Third week with BT fibre.
Instability for first two weeks I thought was to be expected as you try different settings.
However, we are still getting dropouts throughout the day. Router rebooting at random. Can go down a few times per hour sometimes. If I post the stats report can someone start to investigate what our problem is.
This is a customer help customer forum. Your post does not go to BT
if hh6. Advanced settings then technical log information
enter phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
are you using test socket with filter to see if that stabilises your connection
I am connected via filter to the master socket. Could no here any noise during quiet line test. Also done a router reset to defaults.
Here are the results;-
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings Availability Date Premise environmentStatus
can you post stats from your hub
Stats are below. One other thing I have noticed is the 5ghz channel doesn't seem to work anymore. It did when I first received it. Devices are not seeng the 5ghz channel.
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 5 Hours 57 Minutes 30 Seconds
10.00 Mbps / 15.00 Mbps
14402 / 42358
6.5 dB / 20.1 dB
213 MB Uploaded / 6559 MB Downloaded
Smart (Channel 1)
Smart (Channel 36)
From your stats you appear to be in a banded profile probably due to the frequent drops in connection and is reason noise margin is far higher than normal 6db
are able to connect to the test socket with a filter and see if that helps with your line stability. You won't see speed increase in test socket initially but hopefully stability will be better
OK been in the test socket for 48 hours now. Confirmed by no dialling tone on upstairs extension. The dropouts are still happening but less frequently now. Can stay connected for 3 to 6 hours.
On reflection never had anything like this with TalkTalk using the same home wiring infrastructure. This plus no 5 ghz wireless suggests to me a faulty Hub 6. Rang BT last night and they did a line test which was fine. They were very good and are sending out a replacement router for me to try.
We are now 48 hours on the replacement router. The 5Ghz channel is present again and connection has been rock solid. Just waiting for BT to start increasing the speed profile. Everything is pointing towards a smart hub 6 that went bad after 48 hours.
Thanks everyone for giving some pointers to diagnose the fault.