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Dogsandus2
Beginner
605 Views
Message 1 of 8

Re: ARe: Bt broadband dropping, anyone experiencing same

Hi, can I ask, how did you reset, we have basic broadband but have next to nothing at the moment. It's making impossible to work from home and can't download anything on sky or computer/phone devices.

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: ARe: Bt broadband dropping, anyone experiencing same

I moved your post to start your own thread so you can get answers to your connection problem

to reset your hub jus press the recessed button on back and hold until lights flash.  Hub should cycle through the colours and then stay blue

if hh5 or hh6 then turn off smart setup in hub manager

check for line noise. Dial 17070 option 2 should be silent and best with corded phone 



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Shimmy
Aspiring Contributor
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Message 3 of 8

Re: ARe: Bt broadband dropping, anyone experiencing same

Just had an awful day with Broadband failing all day. I went on to BT’s website and asked them to check my speed, they couldn’t even make a connection to do the test. I was resigned to another night of frustration when suddenly BT had obviously taken over the hub commencing with a very bright red light. The colours then changed to the normal reset colours. At the end I was getting over 5mps hopefully this will continue!

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Shimmy
Aspiring Contributor
531 Views
Message 4 of 8

Re: ARe: Bt broadband dropping, anyone experiencing same

I spoke too soon, settled to stream something  but it failed! Do BT ever look at the forums to check where the problems are? I am aware that one of the Cabinets in my Town needs upgrading but Openreach are unwilling to do it. At any time poor Broadband is nuisance, this is magnified as we are all stuck at home. One other issue is the poor Broadband is now impacting on house sales!

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Anonymous
Not applicable
520 Views
Message 5 of 8

Re: ARe: Bt broadband dropping, anyone experiencing same

I've had no problems.

Have you tried the status page

https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

Shimmy
Aspiring Contributor
507 Views
Message 6 of 8

Re: ARe: Bt broadband dropping, anyone experiencing same

Logged onto the link and it says they are working on the problem, thats very positive. Thanks for the headsup 

Shimmy
Aspiring Contributor
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Message 7 of 8

Re: ARe: Bt broadband dropping, anyone experiencing same

I raised the issue on the 8th but its still showing as an open fault, this seems far too long. Do BT view the posts on this forum?

regards

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imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: ARe: Bt broadband dropping, anyone experiencing same

This is a customer help customer forum as it says when you join. Your posts do not go to BT



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