I've moved you to your own thread as you were posting on a 2 year old thread.
If the light still flashes purple when the hub is connected to the test socket behind the removable faceplate of the master with a new filter, you need to report the fault to 150.
All your duplicate posts on other threads have been deleted, please do not make multiple posts regarding the same topic.
please stop posting the same thing on different threads
is this a new connection and you are waiting for activation? if so when was your activation date