I’m about to pick up on a dialog with BT over a couple of Broadband problems. These problems show themselves as:
A few nights ago we noticed that if, while watching iPlayer, one or both of us started browsing on our phones it seemed to precipitate iPlayer buffering. Last night as soon as we experienced buffering we switched off Wi-Fi on our phones, and this did seem to have a beneficial effect. Not ideal though, as the mobile signal here isn’t great, and there's the risk of incurring charges for using mobile data.
I opened a ticket with BT some weeks ago, and they did some preliminary checks before reporting that ‘everything should be ok now’. It wasn’t, and further dialog with them resulted in them sending me a replacement hub. I connected it a couple of days ago, and I’m still getting buffering (with phones on), and although the hub has fallen over at least once since, it does seem more stable, though it’s too soon to say it’s resolved the disconnection problem.
In an effort to try to pinpoint the problem from my end I set up a Windows batch job to ‘ping’ www.bt.com every 15 seconds and write the output to a file. Later examination showed many instances of data loss – 25%-100% - plus various other regular failures of connectivity. This was with the old hub, but I’m still getting a degree of packet loss with the new one.
The setup we have in the house is:
Wireless– 2 x phones, 1 x HP printer, 1 x tablet
Wired (via Cisco netplugs) 1 x Humax satellite recorder, Panasonic TV, desktop PC.
Getting extremely browned off with this, so any clues please?
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
have you turned of smart setup
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
Number 7 - Smart socket 5C
That master socket is known to give problems, and is most likely the cause of the problem
You need to connect things up as shown below, and see if you still get disconnections. Leave it like that for a few days.
Thanks - Smart Setup was ON - still is. I guess it's the default setting. Are you suggesting I should turn it off then?
I've run the broadbandchecker and pasted the output into a Word doc but seems no option to attach it to this message.
Duty calls - back later, but thanks all.
Yes turn off smart setup. It can cause problems with devices connecting
to post image use the camera icon